Last Updated: September 14, 2023
Thank you for shopping with Rita’s Treasures, LLC! We are committed to ensuring your satisfaction with our products. If you need to return a product for any reason, please carefully review our Refunds and Returns Policy below.
1. Eligibility for Returns and Refunds
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Customized or personalized orders
- Digital downloads
- Items on sale
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our Customer Support Team at email: ritas7reasures@gmail.com within 14 days of receiving the product. Provide your order number, a clear description of the issue, and photographic evidence if the product arrived damaged or defective. Our team will guide you through the return process.
3. Return Shipping Costs
- If you are returning a defective product, we will cover the return shipping costs. Our Customer Support Team will assist you in arranging the return.
- For returns due to a change of mind, you will be responsible for the return shipping costs.
4. Refund Process
Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. We will process your refund within 7 days of receiving the returned product. The refund will be issued to your original payment method.
5. Contact Information
If you have any questions or need assistance with your return or refund, please reach out to our Customer Support Team:
- Email: ritas7reasures@gmail.com
6. Return Address
Please ship your returns to the following address:
Rita’s Treasures, LLC 4526 Highway 6 N Ste B Houston, TX 77084
7. Additional Information
- We recommend using a trackable shipping service for returns to ensure that your product reaches us safely.
- Refunds may take up to 4-7 days to reflect on your account, depending on your payment method and financial institution.
- Customized or personalized products are not eligible for returns unless they are damaged or defective.
We value your satisfaction and strive to provide a fair and transparent returns and refunds process. If you have any questions or require further assistance, please do not hesitate to contact our Customer Support Team. Thank you for choosing Rita’s Treasures, LLC for your shopping needs.